Help
Questions,
answered.
Everything about ordering, delivery, payment and fit. If your question is not here, we would rather you asked than guessed.
Ordering
Do I need an account to order?
No. You can browse, add to your bag and complete an order without signing up. We ask only for the name, phone number and address we need to deliver to you.
How do I know my order was received?
You will see an order number as soon as you place it — keep it. Our team also calls you to confirm the order and your address before we pack it.
Can I change or cancel my order?
Yes, while it is still being prepared. Call us with your order number as soon as you can. Once a parcel has left us it cannot be recalled, and it becomes a return instead.
Delivery
How much is delivery?
৳60 inside Dhaka and ৳120 anywhere else in Bangladesh. The charge is shown at checkout before you confirm, so there is nothing to discover afterwards.
How long will it take?
Three to five working days from the day we confirm your order. Your order page shows the date we expect it to reach you.
Where is my parcel?
Track it with your order number and the phone number you ordered with. You will see every step, with the time it happened — confirmed, packed, on its way, delivered.
Payment
How do I pay?
Cash on delivery. You pay the delivery person when your parcel arrives, so you never send money before you have the garment in your hands.
Is the price I see the final price?
Yes. The total at checkout includes the delivery charge and any discount already applied. There is nothing added later.
Fit, care and returns
How do I choose the right size?
Each product page lists the sizes available for that piece. If you are between sizes or unsure, call us before ordering — it is far easier than sending something back.
Something is wrong with my order. What now?
Call us with your order number as soon as you notice. If a piece arrived damaged, faulty or is not what you ordered, we will put it right.
Is my order discreet?
Yes. Parcels are packed plainly. Nothing on the outside says what is inside.
Still not sure?
Ask us before you order rather than after. We would far rather answer a question about fit than arrange a return.